Heavy use, then refund.Saved 40 runs, exported 12 share cards, then asked for your money back six months in. At that point the product clearly worked for you.
If you bought Pro and something went wrong, please get in touch. Here's how that usually goes.
A posted refund window can be difficult to honour fairly case-by-case. For a working product at $19 with an unbounded download window, a fixed window also tends to attract a familiar pattern: buy, use the product heavily inside the window, then refund.
For those reasons, this page doesn't state one in advance, and each request is handled by email instead. The trade-off is that this reads less reassuring than a posted window. The upside is that real quality problems usually get handled faster, because each email is treated as its own case.
The free version is the trial. Three uploads with no account, no card. If the free version works for your car, Pro will too. If it doesn't, Pro won't be different. Try it before you buy it.
Situations that usually get refunded, no debate needed. Email any of these and a refund typically goes through inside one business day.
The other side. None of these are personal, and there's no template I'm checking against. They're patterns that tend to show the product was working as intended.
ROAD-LOAD MODEL in the foot. The methodology page explains the math.
One email. Subject line REFUND. Three things in the body. That's the whole process.
ch_... or pi_...). I look up the exact charge.
REQUIRED
I reply inside one business day, usually the same day. Refunds land in 5-10 business days depending on your bank. There is no form. There is no ticketing system. It's just me at [email protected].
A chargeback costs me $15 in Stripe fees on top of the refund. Please email me first. I will refund faster than your card issuer will.
filed a chargeback, that's fine. I respond to the bank with "customer didn't email first; refund granted" and move on. Email is faster, cheaper, and saves us both the back-and-forth.